after being blown off by one service tech, Jeff Ferraro helped me out with getting my problem to Nick Chinn, the service manager,and Nick Chinn helped solved my paint problem. They are the best.

I purchased a 4runner with Hendrick Toyota this past weekend. Alex was just the salesman I was looking for. He took his time and was not pushy. Alex was very knowledgeable, answering all questions I had about the vehicle. He was thorough and professional. His services were greatly appreciated and I will recommend him to friends and family. Thanks again Alex!

Rose walked out to meet us as we shopped on the Hendrick Toyota-Wilmington used car lot. If not for Rose we wouldn’t have left the lot last weekend with a Prius Hybrid. We were looking at the available Prius vehicles but weren’t sure what the Prius had to offer compared to other SUV/hatchbacks we had been considering. Over the next few hours Rose educated us on the value, history, and features of Toyota’s Prius. Leaving us to ourselves to discuss and research the Prius we decided it was the best selection for our needs which were fuel efficiency, product features, and interior space. Once we selected the vehicle Rose handled the price and services negotiations very professionally. She guided us through the vehicle prep., sales execution, and vehicle delivery processes and we left very happy with the entire experience. A week has passed and we know we made the right decision. I highly recommend working with Rose and the Hendrick Toyota sales team.

I had to have my 2005 Toyota 4Runner towed in for what all indications said was a failed Engine Immobilizer ECU...it's the anti-theft system that reads the chip in your key..a very expensive system and requires complete dis-assembly of the dash to even access. There is no bypassing the system, if it fails the car will not run, no how, no way. After they tore down the dash I got the call from Jackie that the problem was with a terminal connection which had worked loose...no replacement of the module needed.. this made sense as the last time I drove it before it would no longer start I hit a VERY bad ridge in the roadway where they were repaving at a pretty good speed..rocked the hell out of the truck.. anyway, while the labor costs still weren't cheap had the ECU been bad I was looking at close to $2000.00. The dealer could have easily stuck me with this and I would have never known.. Honesty still lives at Hendrick ! My hat's off to them...it's my work truck and I had it back 2 days good as new ! Thanks again Hendrick !