On the way down from Massachusetts we ran over a truck tire shred (alligator) that damaged the underside of our Prius causing a major rattle. We were afraid the cost to find the problem and fix it would cost hundreds, but the folks at Hendrick got us back on the road in a couple hours for about the cost to inspect the car. I was amazed at how fast they fixed our car on a busy Saturday, and it cost a whole lot less than expected. Thanks!
Jun 21 2015
More than Happy !
I had to have my 2005 Toyota 4Runner towed in for what all indications said was a failed Engine Immobilizer ECU...it's the anti-theft system that reads the chip in your key..a very expensive system and requires complete dis-assembly of the dash to even access. There is no bypassing the system, if it fails the car will not run, no how, no way. After they tore down the dash I got the call from Jackie that the problem was with a terminal connection which had worked loose...no replacement of the module needed.. this made sense as the last time I drove it before it would no longer start I hit a VERY bad ridge in the roadway where they were repaving at a pretty good speed..rocked the hell out of the truck.. anyway, while the labor costs still weren't cheap had the ECU been bad I was looking at close to $2000.00. The dealer could have easily stuck me with this and I would have never known.. Honesty still lives at Hendrick ! My hat's off to them...it's my work truck and I had it back 2 days good as new ! Thanks again Hendrick !
Mar 19 2015